UgandaToday: Africa’s Premier Customer Service Summit Returns to Accra on October 10th
Source: Africa Publicity
Africa’s most influential customer service gathering, the International Customer Service Summit (ICUSS 2025), is set to make a powerful return on October 10th, 2025, at the prestigious Tang Palace Hotel in Accra.
Unlocking Customer Loyalty
Now in its 4th edition, the summit will run under the theme: “Unlocking Customer Loyalty through Proactive and Predictive Service.” This year’s focus reflects a paradigm shift from reactive support to anticipating customer needs before they arise—equipping African businesses with strategies to build deeper, more profitable customer relationships.
Endorsed at the Highest Levels
Backed by the Ministry of Tourism, Culture and Creative Arts (MOTCA) and the Ghana Tourism Development Company (GTDC), ICUSS 2025 is more than a conference. It stands as the cornerstone event celebrating Customer Service Week worldwide. The summit provides an essential platform for CEOs, managers, business leaders, and policymakers to redefine the role of service delivery in driving business growth and profitability.
A Lineup of Global Voices
Headlining the summit is renowned leadership and business growth expert Dr. Emmanuel Dei-Tumi, who will deliver the keynote address. Other distinguished speakers include:
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Lady Dentaa Amoateng (MBE)
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Bright Ladzekpo
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Nana Yaa Serwa Sarpong
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Herman Wandji (Cameroon)
Attendees will benefit from transformative insights into leveraging new technologies and methodologies to exceed customer expectations in a fast-changing market.
A Mission to Transform Service in Africa
“We are on a mission to transform customer service in Africa, moving from a support function to a core business strategy that directly fuels loyalty and revenue,” remarked Priscilla Wellington Asante, CEO of Customer Service Africa. “ICUSS 2025 is the platform where this transformation begins. We are assembling the brightest minds to empower excellence in service and ignite profits for businesses ready to lead.”
Partnerships and Support
The summit is supported by a coalition of influential partners, including Green Trek Tours, AFRIMASS, Ellaven Consult, REPUTE-Burson, Ghana Tourism Authority, Ghana Tourism Development Company, Ghana Hotels Association, STAMES, MNotify, EASTAGG, and Soul Impact.
Sponsors: The African Regent Hotel and Leather On Call GH.
Media Partners: Joy FM, Joy News, Joy Business, JoyPrime, GBC, and GhOne.
Registration Now Open
Seats are limited for this landmark event. Secure your place at the forefront of Africa’s customer service revolution by registering via the official portal: https://register.eazytagg.com/oayj.
For registration assistance or group packages, call 020 009 50 70 or 0242 861 098.
ICUSS 2025: Empowering Excellence, Igniting Profits.
About Customer Service Africa (CSA)
Customer Service Africa is a leading organisation dedicated to advancing the culture of customer service excellence across the continent. Through events, training, and advocacy, CSA equips businesses and professionals to deliver world-class service that drives growth and builds lasting customer loyalty.
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